RETURNS Policy

Our Return Policy:

We strive to make our 30-day return policy as simple and easy as possible! Customers are able to return our products within 30 days of purchase for any reason if the item is in new condition with all of the original packing materials. Since many families want to try our products and we are selling exclusively online for now, we want to bring our shop directly to your doorstep.

If you decide you do not want our product before opening it, we offer Flat-Rate Return Shipping without any restocking fee (as long as the item is returned in brand new condition). If the product has any manufacture defect(s), we can simply replace it or provide a prepaid return label for full refund upon request. See below for Flat-Rate Return Shipping Costs for your model:

• W4 Luxe/W4S 2.0, W4 Elite/W4 2.0, W4 Original/W4, W4 Premium/W4S, W2 Luxe/W2S 2.0, MJ04, MJ06: £30 Flat-Rate Shipping
• All other Models: £22 Flat-Rate Shipping
• Accessories: £5-£15 depending on size and weight of item

If your wagon has shipped and you refuse to accept the package or request to return to sender, you will still be charged the appropriate return label fee.

If you reroute a package back to us, mid shipment you will be subject to the appropriate return label fee.

How simple is our return policy?

1. Contact WonderFold Wagon’s customer service department at hello@wonderfoldwagon.co.uk  to obtain return authorisation.
2. Once our customer service team have verified that your return abides by our return policy, we will send you a prepaid shipping label.
3. Simply print out the return label, place it onto the original shipping package and we will arrange an appropriate time for collection.
4. We will issue a refund minus the Flat-Rate Return Shipping cost within 5 business days upon receipt of the return.

5. Items being returned MUST be shipped within 15 days from when your return request was approved. If it is shipped later than 15 days from when your return request was approved, we have the right to deny your return.

   Please note: It is not mandatory to use our prepaid shipping label if you decide to use your own carrier.

   Restocking Fees:

If any returned item we receive has obviously been used and/or does not abide by our return policy, we will charge a restocking fee that is a percentage of the product’s purchase price and 100% of the return shipping costs may be deducted from your refund. See details below:

Wagons

• 10% Restocking Fee: Wheels show use or packaging missing
• 20% Restocking Fee: Any part of the stroller wagon comes back dirty
• 50% Restocking Fee: Product is missing parts and/or has damaged parts

Accessories

• 20% Restocking Fee: Accessory shows use or packaging missing
• 50% Restocking Fee: Accessory is missing parts and/or has damaged parts