Thank you for choosing Wonderfold Wagon. 

Following are the terms and conditions that constitute our Returns Policy.

Our Return Policy:

Please fill in the Returns Form provided in your parcel, or alternatively download a form here - Returns Form.

You have 14 days to return your parcel and a further 14 days for us to receive it. Please note, if you have bought a product from our 'Rehome' range, these products are none returnable. 

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.

Please note, returns are REFUNDED only, not EXCHANGED.

Returning your product because it’s unwanted

If the item is not faulty, but you have decided you no longer require it, simply return the unused item in its original condition to Baby Central, CMS House, Fynney Fields, Brooklands Way, Leek, Staffordshire, ST13 7QG in the unopened packaging and we will  provide a refund for the complete order value, plus the standard delivery cost if the order is returned in full.  Please be aware that we can only process your refund once the item has been returned to us and checked, so it is recommended to obtain a proof of postage.

Returning your product because it has a fault

If the item develops a fault during the guarantee period we will either send you a post-paid envelope to return small items in or we will arrange for the item to be collected by courier from a UK address of your choice. Once the returned item has been received it will be reviewed by our Technician.  The item will either be repaired under warranty or the item will be replaced.  Please ensure that the item is returned securely packaged, as we will not accept liability of damaged packs during transit. 

The following products are not eligible for exchange or refund (unless faulty or not as described):

• Products which you received over 14 days ago
• Products bought at a Consumer/Trade Show and not via Baby-Central
• Products that have been unsealed (other than to inspect)
• Products without original packaging or where it’s been returned in poor condition
  

Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a full refund, so please keep your receipt or order confirmation.